Bronze Service Plan
HyBlue™ Silver Service Plan
HyBlue™ Gold Service Plan
HyBlue™ Platinum Service Plan

We call before problems occur. Our automated monitoring system keeps an eye on your computers 24 hours a day, 7 days a week. We’ll know more about what’s going on with your network than ever before, often long before you’ve experienced any symptoms of a problem! Ultimately, we can fix small problems before they get out of hand, saving you time and money.

Routine maintenance makes it even better. More than just monitoring, our service contracts include regularly scheduled visits to install updates, patches and check your system’s health. Just like having your car’s oil changed regularly, our service contracts keep your systems up and running smoothly - so you can focus on driving your business instead of the mechanics.

Enjoy the additional benefits of a Duke IS IT service contract. As a Duke IS IT service contract customer you enjoy a better running network and the following benefits:
•  Priority response: our service contract customer’s receive the best service we can offer.
•  Backup Verifications: our automated monitoring combined with monthly backup tests ensure your backups are there when you need them.
•  Peace of mind: Duke IS IT lets you focus on your business knowing that your network is running at its best.

Solutions that fit you. Duke IS IT knows that your business is unique so we’ve tailored our service contracts to fit you. Our Silver contract starts at only $200 per month, a great value for network stability. With our Gold and Platinum plans, you get additional services to ensure your computer systems are running at peak performance. And for those with only 1 or 2 desktops, our Bronze contract is just $75 per month. Choose the contract that’s right for you and you can go back to running your business instead of worrying about technology.

Bronze $75/month (1 or 2 desktops, no server or server appliance) Priority response for service calls, telephone and email requests Reduction in hourly rate Minimum 1 hour/month on-site at your location Initial inventory of systems, software and hardware Regular visits to perform preventive maintenance Optional Remote Desktop Control @ $5/desktop/mo Optional 24x7 Desktop Monitoring @ $10/desktop/mo Optional Patch Management for Windows desktops @ $10/desktop/mo Optional Server Appliance support @ $25/device/mo Optional Peer-to-Peer Server support @ $25/server/mo Optional Spyware Detection @ $5/desktop/mo; removal at reduced hourly rate

	HyBlue™ Silver from $250/month (1 server and up to 10 desktops) All standard Bronze plan services, plus: Minimum 1 hour/month on-site at your location Comprehensive 24x7 proactive server monitoring Detailed backup log checks Patch management on Windows servers Monthly check of UPS unit Monitor Virus updates (for customer-owned software) Optional Remote Desktop Control @ $5/desktop/mo Optional 24x7 Desktop Monitoring @ $10/desktop/mo Optional Patch Management for Windows desktops @ $10/desktop/mo Optional Spyware Detection @ $5/desktop/mo; removal at reduced hourly rate
	HyBlue™ Gold from $500/month (1 server and up to 10 desktops) All standard Bronze & Silver plan services, plus: Minimum 4 hours/month on-site at your location Comprehensive 24x7 proactive workstation monitoring Patch management on Windows workstations Full test of backup & restore monthly On-going Firewall log checks; updates as needed for supported systems if customer has a service plan through firewall manufacturer Optional Remote Desktop Control @ $5/desktop/mo Optional Spyware Detection @ $5/desktop/mo; removal at reduced hourly rate
	HyBlue™ Platinum from $800/month (1 server and up to 10 desktops) All standard Bronze, Silver & Gold plan services, plus: Minimum 6 hours/month on-site at your location On-demand Workstation Remote Desktop Control Patch management for Microsoft Office Driver updates for server hardware Spyware Detection run monthly (using anti-spyware software licensed by customer, which is not included with this plan); removal will be billed at reduced hourly rate