Company philosophy

I  like to work in a sprit of partnership with my clients, and try to operate my business on the principle that you cannot succeed by gaining at someone else's expense. We both need to benefit from our business interaction:  you gain by having a more secure network with computers that perform dependably in support of your business, and I receive fair compensation for my expertise and dedication to the maintenance of your Information Technology resources.

Click on the links below for more info about:
my IT Code of Ethics
my Privacy Policy

Company history

Duke IS & IT Services was formed in April 2005 to provide micro-, small- and mid-size companies with advice and services that contribute to your business success:
managed services at aggressively low rates;
proactive risk assessment and reduction, including planning for Business Continuity and Disaster Recovery;
rapid response and restoration of your critical systems when they fail;
and for mid-size or large organizations with branch offices, network and application performance analysis.

My Background

I have worked in the Telecommunications and Information Technology sectors for more than 25 years.  From 1978 to 1988, I focused on the use of low-speed (6.6 to 120 charcaters per second) office automation equipment with Telex/TWX and early email networks like GTE Telemail and Western Union EasyLink accessed through the public switched telephone network.  Starting in 1989, I began supporting large and small corporate data networks.  From 1992-1997 I operated my first IT consulting company, Effective Telecommunications in San Jose.  In 1995, I won first place in the web design competition at Mactivity without the aid of anything like DreamWeaver or FrontPage, and came away with an Apple PowerMac 6150 Workgroup Server.  From 1997 until my retirement in 2005, I provided 2nd and 3rd level operational network support for Electronic Data Systems Corp accounts in the SF Bay Area.

My experience with computer networks extends back into the days when ArcNet and TokenRing competed against twisted-pair Ethernet:  I've even had to pinpoint the location of bad transceivers in thick and thin coax by dividing networks in half!  I've helped resolve TCP/IP application performance issues for personal computers and UNIX systems communicating with mainframes in large data centers.  For the past 5 years or so, I've specialized in network monitoring and performance analysis using SNMP- and NetFlow-based tools.

Additional Resources

I maintain partnerships with other IT professionals for mutual backup and situations where special expertise is needed, such as QuickBooks Professional Advisors, custom Crystal Reports coders, installing code-compliant network wiring or VoIP PBX systems.  Our security engagements are conducted in association with a California licensed Private Investigator.